Resco SMS: Ship Management System
Resco SMS covers all aspects of property management as required for onboard operations, from reservation, arrivals, check-in and check-out, control of gangway traffic, excursions sales, items located at bars, restaurants and shops, the management of guest and staff accounts to a control of crew payroll, items purchase and stock control. The system allows for a cashless environment with guest charges authorised on a daily basis and reconciled and invoiced at the end of a cruise. System data can be exchanged with external systems such as Central Reservation, General Ledger, Interactive TV, Internet Cafe, Door Locking and Electronic Payment systems.
Front Office
The Front Office module takes care of essential front desk functions such as importing and updating cruise reservations, check-in a passenger including taking the their picture, swiping their documents and credit cards, to check-out, lookup of present and past passenger’s details, cabin changes. Moreover, the system allows the user to post charges to the passenger’s account, print invoices and account statements, as well as print various passenger lists such as the passenger manifest and reports.
Back Office
An essential module required to fully control the system and adapt it to an operation. Back Office is used for base data entry, setting of operating parameters, closing the cruise, administration of users and their privileges and financial reporting. All account management functionality is also found in Back Office. These include opening and closing of accounts, blocking and releasing, routing and transferring charges, and posting discounts.
An optional module that handles cash operations in all currencies is equally available. An unlimited number of cashbooks can be created and each is password protected. Cash transactions can be linked to a department or an account. Finally, several transaction reports are available.
Excursion Sales
The Excursion Sales module is geared towards the needs of a shore excursion desk. From entering sale excursions, bookings and printing tickets to charging accounts, cancellation and wait list management, and processing partial or full refunds. Predefined reports include participant lists, revenue and sales reports and Sales reports in addition to others. All passenger, crew and visitor movements are recorded at the gangway checkpoint. The boarding card for both crew and visitors, is swiped as travelers exit the ship or return from shore. The result is real-time count of amount of souls onboard, a SOLAS requirement that all ships must nowadays meet.
Gangway Security
All passenger, crew and visitor movements are recorded at the gangway checkpoint. The boarding card for both crew and visitors, is swiped as travelers exit the ship or return from shore. The result is real-time count of amount of souls onboard, a SOLAS requirement that all ships must nowadays meet. Crew shore leave can be restricted to prevent positions assigned to in-port manning groups from checking out. Furthermore, visitors and shore-office personnel on a ship visit are tracked and recorded. Lastly, the system supports both bar-coded or magnetic cards.
Interfaces
Resco SMS is an open product and contains a number of interfaces that allow for data exchange with external systems . Data exchange capabilities are provided through tight integration with Resco CRS which allows cruise bookings and updates to be imported using predefined formats. Moreover, the data can be sent back to the shore servers thus increasing the marketing functionality available through the Resco CRS module. Additional interfaces available are
- Central Reservation Systems (CRS) – e.g. Resco CRS
- Electronic Payment Providers – e.g. ServeBase
- General Ledger (GL) systems – e.g. SAP
- Telephone Exchange (PABX) – e.g. Mitel SX 200
- Internet Cafe – e.g. Digital Seas
- Door Locking Systems – e.g. VingCard, Tesa
- Interactive TV – e.g. Produc
