Hospitality, Hotels and Resorts
Rescompany understands that your property management software is the key for your day-to-day operation. Just as your guests rely on your property to meet their unique needs, so must the property management software fulfill your requirements. That’s the role of the Rescompany system – a solution that helps you increase revenue and customer satisfaction by creating a better and stronger link between your property and your customers and partners.
Designed to meet the daily challenges of the fast-paced hotel environment, Resco HMS builds robust functionality into easy to use applications. All our customers benefit from the unique combination of our in-depth knowledge of the business environment, state of the art technology and proven project management skills. As a result we are able to provide a unique solution in this highly competitive industry.
Rescompany adheres to a concept of having one database and one platform for all its systems. This makes the package tightly integrated with all its modules and applications working together, allowing for simplified management for our customers and Rescompany support personnel.
Our products use the best of today’s technologies to offer tomorrow’s system to all hospitality and resort owners and operators worldwide.
Reservation and Customer Management
The Resco Central Reservation System and Customer Relationship Management (Resco CRS/CRM) combines central reservation functionality and customer relationship management within one system thus providing the user with a complete enterprise solution. The system supports multiple languages and currencies and can be accessed on site or from remote locations. The software suite is built to support hotel chains, wholesalers, tour operators, charters, holiday villages and package groups. Resco CRS and CRM are offered as one complete integrated solution thus improving the flow of data between systems and do not require any other interfaces.
Besides handling all regular reservation processes and inventory control the main focus of the Resco CRS application is on combining all collected customer data, guest and agency preferences, profiling and making this data instantly available in the Resco CRM module. It is critical in today’s highly competitive market to be able to quickly respond to trends and in turn be able to create offers and send out these offers quickly to existing clients, potential clients, agencies and business partners. This close interaction gives our customers a unique advantage and makes the switch to Resco an easy decision with a very short return on investment.
The system is scalable and suitable to handle both small and large customers in multi-property and multi-office locations. At the same time it is simple to set-up, multi-language dialogs make it user friendly and easy to use even for single-hotel operators.
Resco HMS is an integrated property management system that scales from a small property to medium and large hotel chains. It is a modular solution that handles all of the hotel departments’ needs including Point-of-Sale, Hotel Inventory and Maintenance Tracking. The system supports multiple languages and can be accessed on site as a regular Windows application or from remote locations utilizing Terminal Services.
Resco HMS was built with a focus on ease of use to minimize administrative overhead, training time and IT department needs. Besides handling reservations, guest check-in and check-out, it provides up-to-date information about a property’s occupancy situation, maintains an extensive guest profiles which when combined with the mailing functionality can be used as an integrated customer relations module. Moreover, the Point-of-Sale component eliminates the need to manage and interface with an external POS. Any off-the shelf industry standard hardware can be used for the POS terminals and printers.
We have learned that the key to success in business is to listen to our customers and meet their needs. We customize the Resco HMS to suit our customer’s business processes rather than force our customer’s to customize their business processes to fit our software. The bottom line for the customer is reduced total cost of ownership, increased system stability, and near zero administration.